Recent Posts by Lian Schmidt

Scaling the Damage Appraisal Process

The insurance industry is well known to be conservative and is generally deemed slow to adopt new modern technology. However, recently, one technology began triggering fast adoption even in the insurance area, and for several reasons. This technology is the mobile real-time ...

Improving Collision Sales Enablement

If we look into the sales process for any collision repair facility, the most common sales model that exist involves selling of the repair service on site. This means that an owner of the vehicle has to come out to the shop in order to inquire about repairs, get an estimate, and ...

One Way to do an Estimate, Until Now…

There is only one way to get an estimate done for work on your house or business. Typically, it involves making a phone call and scheduling an appointment for someone to come out to evaluate the work and provide an estimate. Since everyone was always taught to make sure to get ...

Claims Tech to Watch in 2015

New Year always fills the air with new exiting opportunities. While many organizations start out the year with plans that have been hatched months in advance, there is a certain level of excitement regarding the new initiatives that may provide even bigger opportunities than the ...

Real-time Visual Tech for Claims. Build vs Buy?

New initiatives in the insurance industry are beginning to drive innovation and adoption of technology forward faster than ever before. One of such initiatives to expedite claim resolution provided a leaping start to include application of real-time visual technology within the ...

Finally, Pain Free Supplemental Claims

It is often difficult to accurately capture all of the information for a claim settlement. For example, an auto insurance adjuster is unable to document the damage that is hidden and invisible to the naked eye. Only after damaged vehicle parts are removed can additional damage ...

What Does Disruption Mean For Independent Adjusters?

Technology has a way of creating new markets and eliminating others. This is called disruption. Learning from the past, the experience with travel agents being replaced with online destination and booking websites, online and electronic books eliminating much of the brick and ...

Web Conferencing at FNOL? Think Again.

Seems every insurance carrier has their sights set on improving the efficiency of FNOL operations. Many have different initiatives at play simply depending on the state of the internal IT operations. The carriers that managed to get ahead by investing into the right technology ...

Boosting the Claims Process Efficiency

Everyone knows the 80-20 rule, yet applying it directly to the claim resolution process, it would be rather easy to point out which claim handling efforts take 80% of time, but produce only 20% of the results. Let’s take it further. The item identified as the answer for the ...

5 Ways to Improve Customer Satisfaction Post Claim

This article is a follow up to a prior article titled The Most Important Metric in Claims. Unlike the prior article focusing in on the definition of the most important metric in claims, this one outlines 5 ways that an organization can do to effectively improve this metric.  ...