Category Archives: All Blog Posts & Articles

Web Conferencing at FNOL? Think Again.

Seems every insurance carrier has their sights set on improving the efficiency of FNOL operations. Many have different initiatives at play simply depending on the state of the internal IT operations. The carriers that managed to get ahead by investing into the right technology ...

Boosting the Claims Process Efficiency

Everyone knows the 80-20 rule, yet applying it directly to the claim resolution process, it would be rather easy to point out which claim handling efforts take 80% of time, but produce only 20% of the results. Let’s take it further. The item identified as the answer for the ...

5 Ways to Improve Customer Satisfaction Post Claim

This article is a follow up to a prior article titled The Most Important Metric in Claims. Unlike the prior article focusing in on the definition of the most important metric in claims, this one outlines 5 ways that an organization can do to effectively improve this metric.  ...

The Most Important Metric in Claims

Managing customer service means tracking a large number of metrics on a regular basis. In the insurance industry, however, there is one metric that has a much higher value than any others. It is customer satisfaction of the customer post claim. Keeping track of this metric is ...

Evolving the Concept of Esurance Video-Appraisal

If you have stayed on top of insurance news or watched recent TV ads, you must remember a new novelty Esurance applied in the claims industry by delivering a new concept of Video Appraisal.  Released over 6 months ago, Esurance Video-Appraisal is a feature within Esurance mobile ...

Top 3 Technologies for Insurance Adjusters

Technology has been changing our lives and how we perform our daily activities. It has come time for the claims industry to be the next in line to be revitalized with modern injection of great, sophisticated, and yet easy to use tech. Here are the 3 technology resolutions that ...

10 Best Customer Service Tips

Customer service is definitely hard to come by in this day and age -- especially because many interactions take place over the phone or internet. An impressive 83% of UK business leaders feel that customers are the biggest driver of change and are the biggest pressure point for ...

5 Tips and Tricks to Improve Customer Satisfaction

Ever experience really lousy customer service and wonder why that company doesn't make some serious changes? Make sure you aren't that company -- always seek ways to improve customer satisfaction. Any business's success rides on quality customer service interactions. Studies ...