Monday, 23 March 2020 (AEST): With the Insurance Council of Australia (ICA) announcing that the COVID-19 virus and the implications of it are ‘catastrophic’ for the insurance industry, insurtechs are already seeing unprecedented demand for remote video streaming tools to assist in the claims handling process and avoid face-to-face contact.
As companies across the globe shift to remote and virtual work in order to combat the spread of COVID-19, many insurers are facing the difficult question of how best to support their customers in the claims process.
Live video streaming and collaboration platform, LiveLogik, is one product seeing a surge in demand. LiveLogik provides a safe alternative for claims handling, preventing field assessors from having to be on-site in potential areas of COVID-19 infection.
The suite of virtual collaboration tools enables insurers to remotely access claims and continue providing exceptional customer service from anywhere, at any time. This preventative measure also provides a layer of security to customers who do not wish for an unknown assessor to enter their home.
Tried and tested on over 100,000 claims, a claims team can be trained and set-up on LiveLogik in as little as 48 hours, to help minimise business disruption.
Lincoln Grace, Product Manager of LiveLogik said: “With more cases appearing globally and concern growing daily, we are already seeing a huge surge in demand from clients looking to navigate these challenging times with confidence while not compromising on customer service due to physical constraints”.
“LiveLogik has an important role to play in keeping insurance professionals and the broader community safe and healthy. LiveLogik’s virtual assessment tools ensure that claims are processed quickly whilst avoiding unnecessary face-to-face interactions.”
In response to the COVID-19 outbreak, LiveLogik is available for insurers to access the stand-alone platform or additional assessment and report services, to support their business continuity planning.
To view the article on Insurance Business Magazine click here.